We work with a wide range of health professionals but we can also call on our specialist RGN, RMN, Occupational Therapy, Psychological Health, and Talking Therapy services to support clients in gaining their independence, moving into employment, or regaining their place in the community. 

For our clients health and mental health issues are often complicated by many other factors that need to be resolved, such as housing, debt, addiction and unemployment,  if a client’s health is to improve and they are to regain control of their lives.  Finchale is unique in addressing all of these barriers through our specialist Case-management, or Individual Placement and Support service.

Case Studies

Mick's Story | Bill's Story

Mick's Story

Mick was already receiving support from NHS services around his mental health issues from incidents that occurred while on active service.  The Joint Transition Support Service (JTSS) at Finchale received a self-referral from Mick after he struggled to find other agencies to help him.

Mick was finding his mental health worsening because he and his wife were behind in the rent and council tax due to a family mix up while they were working away from home and Mick having to leave his job due to being unwell.

The case worker at Finchale supported the couple to negotiate with the housing provider and also access a variety of other benefits that were available. They have now almost completely paid off all arrears and remain on a stronger footing financially.

With the financial stress removed Mick’s Mental Health has remained relatively stable and he continues to access NHS services for interventions.

 The stress of the situation was so great Mick stated:

‘I would have been in jail by now’ if they had not been supporting us when things were at their worst.

Bill's Story:

Bill (41 years old) was referred to Finchale Veterans’ Services by his local Jobcentreplus, to get support with his employability skills, functional skills as well as the opportunity to study a vocational course.

It soon became apparent that his underlying mental, emotional and physical health issues, the confused life style he led and the loss of dignity he felt not only affected his ability to find and keep employment but they also made him feel socially isolated. Bill would not meet or talk to anyone for days.  When contacted by a case worker he made it very clear to them that any contact or interviews would be on his terms, in his home, where he felt safe.  With this in mind his caseworker visited him a few times, building up trust and developing Bill’s confidence to the point where an initial interview could take place.

Once they had established a good rapport Bill asked if he could visit Finchale. He attended and after meeting other veterans and talking to the counsellors he continued to make the effort to visit on a regular basis. Initially visiting for company he quickly progressed into education via an on-line basic IT course, to help with his employability. Evidence of his developing self-confidence is illustrated by: his ability to participate in a veteran’s research project at Finchale, regularly helping out at Finchale’s veterans’ allotment and completing his IT assignments. 

Bill still gets angry, frustrated and is occasionally prone to emotional outbursts, but regular visits to his GP and support from his case worker and counsellors are making a massive difference. Bill is now engaged with a personal employment coach at Finchale and is actively seeking full time work.    

Bill said: 

“I find it difficult to trust people and it takes time for me to get to know them.  I had difficulty sitting for any period of time so I was lying on my bed in the flat and not going anywhere. I feel a lot happier now; all the staff are very helpful, my case worker even went with me to my GP and ESA Tribunal hearing for support.  I’m enjoying the IT course and going to the allotment with the other guys.”